Refund policy

Last updated: July 23, 2026

At Nesiy, we want you to love what you ordered. If something isn't right, here's how our returns, exchanges, and warranty work.

Returns and Exchanges

We offer easy 15-day returns from the date your order is delivered. To be eligible for a return or exchange, your item must be unused, unworn, and in its original condition and packaging, with all tags attached.

To start a return or exchange, email us at digitalnehayadav19@gmail.com with your order number and the reason for the return. We'll confirm your eligibility and share the return address and next steps.

Certain items may be marked as final sale or non-returnable at the time of purchase; these will be clearly indicated on the product page and are not eligible for return.

Return Shipping

If the return is due to a manufacturing defect, damage in transit, or an error on our part (wrong item shipped), we will cover the cost of return shipping. For all other returns, the customer is responsible for the cost of shipping the item back to us. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit back to us.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 7-10 business days. Shipping charges (where applicable) are non-refundable, except where the return is due to our error or a manufacturing defect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at digitalnehayadav19@gmail.com within 48 hours of delivery, along with photos or a short video of the item and packaging, so we can make it right as quickly as possible.

6-Month Warranty

All Nesiy jewellery is covered by a 6-month warranty against manufacturing defects from the date of delivery. This warranty covers issues such as faulty clasps, broken links, or premature plating loss under normal wear. It does not cover damage caused by misuse, accidental damage, exposure to harsh chemicals or perfumes, or normal wear and tear over time.

Lifetime Re-Plating Support

We stand behind the quality of our plating. If your piece loses its shine over time with normal use, reach out to us at digitalnehayadav19@gmail.com and we'll be happy to guide you through our re-plating support so your jewellery can look as good as new.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible at digitalnehayadav19@gmail.com. We can only guarantee a cancellation if your order has not yet been processed for shipping.

Contact Us

If you have any questions about our returns, refunds, or warranty policy, please contact us at:

Nesiy
2 Gaondevi Road, Janata Nagar, Kandivali East, Room No. 3
Mumbai, Maharashtra 400101, India
Email: digitalnehayadav19@gmail.com